This article will show you how to create a Chatbot for website in 12 minutes to collect leads. It is free, and there is no code involved.
If you are a business owner, content specialist, or someone into digital marketing, it is good to know how to build a Chatbot that can improve customer experience too.
ADDITIONAL BONUS: In 3 minutes, we will connect Chatbot to Google Sheets and store the collected leads.
1. Choose a Chatbot Builder platform
It is good to look at these four points in your decision-making process:
- Affordability – When it comes to building a Chatbot, we like it to be free to start and cheap to scale according to your needs. A chatbot is a long-term investment, so why create a Chatbot that is expensive to maintain.
- Design – It should allow us to build a Chatbot that looks professional and color editing to match your branding.
- Ease of use – Creating a Chatbot should be simple, intuitive, and no code. We need to build a Chatbot fast and keep it updated easily to keep up with business.
- Powerful – The builder should have different advanced features, especially the options to call external API and integrate Natural Language Processing such as Microsoft Luis and DialogFlow. It is essential if you want to make a bot that able to integrate with your system and smart.
This Chatbot tutorial will be simple; you can Sign Up for a free BotOver account and create a chat bot with your mobile phone. Yes, BotOver is one of the few mobile-friendly platforms to make a chat bot.
2. It's time to make a Chatbot
Let's start making a chatbot. After signing up a free BotOver account, proceed to the Dashboard and click on New Chatbot.
Enter a project name and chatbot name and click create at the bottom.
We will group all resources such as google sheets in the same project.
The Chatbot builder will auto create a bot with a topic folder and one flow. Topic folder is container of flows, and flow is our logic on how the Chatbot reacts.
3. Start edit Chatbot flow
Creating Action
The builder will also create a welcome message. If we start the bot now, it will only say "welcome." Not very useful! Let's add some more content.
Double-click on the "Say" element to edit it.
Note: You can also click lightning icon to create more messages.
For now, leave the action type as “Say", and enter some content.
Click Ok to confirm the action.
Note: In the bonus section, we will use GoogleSheets Action to store lead.
Creating Question
We need to ask some questions about the user's contact info.
Click on the action group header to open the shortcut panel, then This select Question.
After the question group is created, click on the question mark icon.
Enter a question message and create a variable for storing user reply. To create a variable, type in a name then select the Create Variable button
For variable, leave all settings as default. We are going to create a text variable to store email entered by the user.
This is what we have now. Click Save Flow at the bottom.
4. Bonus: Integration with Google Sheets
To integrate with google sheets, click on Datastores at the top, then click New Datastore button.
We have to select the same project folder that we used for Chatbot, then choose Google Sheets as the type and give a name to your DataStore. Click Create.
Proceed to the DataStore and click the Connection tab. Connect to a google account where you want to store the Google Sheets.
After connecting, click New Google Sheet. Enter the name and create the Google sheet.
The sheet is now successfully created, and Chatbot can use it.
Let go back to our flow and create another action. Click on the question group header to show the shortcut panel to create the action.
For this action, change the action type to Google Sheet and select the created DataStore and Spreadsheet. Most importantly, enter our email variable in this format {email}
Save Flow. Now we may deploy our Chatbot.
5. Deploy the Chatbot and test it
Click on the Deploy and Test button to quickly move to the Start Chatbot section to deploy our BotOver Chatbot for testing.
We can also get the Chatbot Widget code to place on the website at the Start Chatbot section.
That’s it. I hope you like this how to make a chatbot tutorial. Sign Up and enjoy building a Chatbot today!
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